Certificate IV In Information
Technology (Technical Support)
Administer And Configure A Network
Operating System
Apply skills in project integration
Apply Skills In Quality Management
Apply Skills In Time Management
Connect Internal Hardware Components
Determine And Action Network Problem
Determine Client Computing Problems And Action
Evaluate System Status
Install And Optimise System Software
Install Software To Networked Computers
Maintain Equipment And Software In Working Order
Migrate To New Technology
Monitor And Administer Network Security
Optimise System Performance
Provide Basic System Administration
Provide Network Systems Administration
Rectify System Faults On A Live System
Relate to clients on a business level
Support System Software
Diploma Of Information Technology
(Systems Administration)
Assist With Analysis Of Emerging
Technology
Assist With Policy Development For Client Support Procedures
Conduct Pre-installation Audit For Software Installation
Confirm Client Business Needs
Coordinate And Maintain Teams
Coordinate Change Requests
Determine Client Business Expectations And Needs
Determine Maintenance Coverage
Establish And Maintain Client User Liaison
Guide Application Of Communications Management
Guide Application Of Project Integrative Processes
Guide Application Of Quality Management
Guide Application Of Risk Management
Implement And Hand Over System Components
Manage And Review Delivery Of Maintenance Services
Manage System Security
Manage The Testing Process
Match The IT Needs With The Strategic Direction Of The Enterprise
Perform Systems Test
Prepare Disaster Recovery/Contingency Plans
Undertake Capacity Planning